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If you have bought a lildog before 01.11.2022, you have included a 10-year subscription. If you have nevertheless been told to activate your lildog in the app, please contact us so that we can rectify this.

If it seems that your lildog is not charging or does not light up as it should when you plug in the charger, you can hold down the button for about 60 seconds. Then it will reboot and then it will connect to the app again and the lights will come back on.

We are now working on solving this problem so that you don't have to do this again. Check the app for updates.

Yes! If you find that the Lildog does not update the position when it is out of bluetooth range, you can restart the device by double-clicking the button on the device so that it lights up constantly blue. When it is blue, hold down the button until the blue light turns off. This can take up to 30 seconds. Then the device will restart itself and will reconnect to the app automatically. After this, take it on a trip outside for 5-10 minutes.

The location of your Lildog is updated every 30 seconds when it is outdoors and in motion. When at rest, it will not update position until it moves outdoors again.

The battery will last for about 5 days with normal use of Lildog. Battery life depends on whether you use it a lot or not. If you often walk the dog and use Lildog, it will send more position updates and will therefore use more battery. If you use livetracking, the battery will drain faster. If the dog is usually at home, the battery will last longer.

Once you have received your Lildog, we recommend taking it on a trip outside for 5-10 minutes so that you can activate it and connect it to the app. After this, the location will update every 70 seconds as long as it is in motion.

It can not be turned off directly. When your Lildog is not moving it will go into sleepmode.

If you hold down the button on your Lildog and a blue light appears, this means that your Lildog is in "bluetooth pairing" mode. If you press the button and there is a green flash, this is a confirmation that your Lildog is turned on.

If you double-click the button, Lildog will light up constantly blue. You double-click to turn off the light.

No. If you find that the Lildog does not update the position when it is out of bluetooth range, you can restart the device by double-clicking the button on the device so that it lights up constantly blue. When it lights blue, hold down the button until the blue light turns off. This can take up to 30 seconds. Then the device will restart itself and will reconnect to the app automatically. After this, take it on a trip outside for 5-10 minutes.

To charge lildog to 100%, it must charge for 2 hours. When fully charged, it will make a small sound and light green.

You can share your account (email address and password) with your family. There is currently no limit on how many people can be logged in to the same user.

You can cancel the subscription whenever you want to. There is no extra charge for cancelling the subscription, and you can reactivate the subscription at any time.

When you receive your lildog after purchasing it, you will have to activate it in the app. After you have signed up to the app and are adding your dog, you will be asked to activate the lildog. To activate it, you insert your bank account information and then you will be charged once a month. You can cancel the subscription at any time. You will have access to edit the subscription from the app.

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