We want to offer the world's best customer service, so do not hesitate to contact us.

We send out all orders continuously. You will receive an email with a tracking number when it is on its way.

The location of your Lildog is updated every 30 seconds when it is outdoors and in motion. When at rest, it will not update position until it moves outdoors again.

Once you have received your Lildog, we recommend taking it on a trip outside for 5-10 minutes so that you can activate it and connect it to the app. After this, the location will update every 30 seconds as long as it is in motion.

It can not be turned off directly. When your Lildog is not moving it will go into sleepmode.

If you hold down the button on your Lildog and a blue light appears, this means that your Lildog is in "bluetooth pairing" mode. If you press the button and there is a green flash, this is a confirmation that your Lildog is turned on.

No. We recommend trying to hold down the button on your Lildog for 15 seconds. This will restart it. After this, take it on a trip outside for 5-10 minutes.

To charge lildog to 100%, it must charge for 2 hours. When fully charged, it will make a small sound and light green.

You can share your account (email address and password) with your family. There is currently no limit on how many people can be logged in to the same user.

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