To use our services, you must be a private person above 15 years of age. Only one account per person is allowed. Ensure your registered information is accurate and complete.
We may send push notifications for crucial information and updates. Accepting push notifications is required for using certain services. We reserve the right to send necessary updates and information regarding services, campaigns, and other relevant information to the user.
If the service is unavailable, inform Lildog AS or local staff. You are responsible for ensuring your device works correctly and has sufficient network coverage and battery.
Customers must ensure their dogs are comfortable and adequately trained for using the hotel. Dogs should not be left for more than 1 hour. It is recommended to ensure the dog has access to fresh water while in the hotel. Lildog AS is not liable for any issues arising from the improper use of the hotels.
Provide accurate personal and payment information. Payments are processed through Stripe when you use our services. For details about your transactions, please contact our support team.
Details about Customer’s transactions are stored securely by Stripe and can be requested by sending an email to support@lildog.com. Transaction data is retained for a minimum of 12 months. If you have any concerns or disputes regarding transactions, please notify us within 60 days.
We process personal data in accordance with the Norwegian Personal Data Processing Act. Your data is protected against unauthorized access.
Lildog AS is not responsible for issues beyond our control, including but not limited to:
Lildog AS reserves the right to restrict, suspend, or terminate access to the Service if there are substantial reasons, including but not limited to misuse such as using the hotels for non-dog-related purposes, leaving dogs unattended for extended periods, causing disturbances, or engaging in illegal activities. In such cases, users will not be entitled to any refunds for products or services.
All intellectual property rights related to our services belong to Lildog AS.
We reserve the right to change these terms to improve our services. Significant changes will be communicated, and continued use of the services implies acceptance.
You may not transfer your rights and obligations under this agreement without written consent from Lildog AS. We may transfer our rights and obligations to another company.
These terms are governed by Norwegian law, and any disputes will be settled by Norwegian courts, with Trondheim District Court as the venue.
Contactez-nous
support@lildog.com
Lildog AS - Skippergata 14
7042 Trondheim, Norway